Somewhere We Know

... is a cultural travel company in Greece. We create unique experiential travels and cultural tours, food & wine tours, hiking tours and family tours in the Peloponnese, in Epirus and other magnificent places in Greece.

Working Hours

Monday - Friday 09:00AM - 18:00PM
Saturday - Sunday CLOSED

call us at (+1) 415 7998418 and (+30) 211 411 3224

contact us on skype @ somewhere we know

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Terms & Conditions – Somewhere We Know
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Terms & Conditions

Please ensure that you read carefully and understand these terms & conditions prior to booking

These terms and conditions apply to any travel products and/or services you have booked with or purchased from Somewhere We Know (Hereinafter named as “Somewhere We Know”, “the Company” or “we”), and govern the contractual relationship between you and Somewhere We Know with respect to any such travel products and/or services (hereinafter, the “Products” or “Tour(s)”). Please read these Terms carefully as by booking any Product with Somewhere We Know, or by traveling on a Somewhere We Know tour or Product, you acknowledge that you: i) have read and understood these terms, and ii) indicate your express acceptance of and agree to be bound by these terms.

If you have confirmed a booking on any Products with more than one client named and booked on such booking, you shall be deemed to have accepted these terms and conditions (the “terms”) on behalf of all clients named in the booking (including minors and those under a disability) and traveling on or otherwise participating in any Products (hereinafter “you”, the “Client(s)”), and by such travel or participation all passengers indicate their assent to these terms. The client who confirmed the booking is deemed to be the designated contact person for all other clients named in such booking. These terms constitute the entire agreement between the Client and Somewhere We Know with respect to the subject matter thereof and supersedes all prior agreements, representations and understandings of the parties, written or oral.

Your booking contract

Your contract is with Somewhere We Know, a company registered under the name Kourafa I&P&G OE, with registration (VAT) number 8000589601, registered at 100, Asklipiou str., Athens, 11471, Greece. Somewhere We Know is a licensed travel agency by the Greek Tourism National Organization with license number 0206E6000043001.

The following booking conditions together with the trip details of the specific tour you have booked or you intend to book and our Privacy Policy, form the basis of your contract with Somewhere We Know.

By making a booking, therefore, the first named person on the booking (“the lead name”) agrees on behalf of all persons detailed on the booking that:
_ He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
_ He/she consents to our use of information in accordance with our Privacy Policy;
_ He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.

A binding contract between us comes into existence when we issue your Booking Confirmation to the party leader or travel agent. Upon receipt, if you believe that any details on the Booking Confirmation (or any other document) are wrong, you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out. Names on travel documents must exactly match those in your passports.

These booking conditions and any agreement to which they apply are governed in all respects by the Greek law. We both agree that any dispute, claim or other matter which arises between us, out of or in connection with your contract or booking, will be dealt with by the Courts of Greece.

Pricing

Prices are per person based on double occupancy (two people sharing a room) and do not include airfare nor travel insurance, unless otherwise noted. A full list of Included and Not Included Trip Costs are noted in the Detailed Itinerary of each tour.

All prices advertised on our website are in euro, which is the local currency of Greece. All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices. Prices on our website are updated regularly. Before you make a booking, we will give you the up-to-date price of your chosen tour, including the cost of any peak-season supplements, upgrades or additional facilities which you have requested.

Due to the nature of cultural and experiential travel and the prices of the resources on which it depends, the published price of any tour is subject to change at any time, before or after booking confirmation, up to 30 days before the departure of the tour. After a Booking Confirmation has been issued by Somewhere We Know to the Client, Somewhere We Know reserves the right to impose surcharges on any tour(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports, currency and exchange fluctuations which impacts the price of the applicable tour(s), but only where the increase in question is greater than 2% of the original price paid for the tour (excluding add-ons and taxes). Somewhere We Know shall provide notice to the affected Client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section.

Where the increase in price is greater than 10% of the price of the booked tour, upon receiving notification from Somewhere We Know, the affected Client(s) may elect to either:
_ cancel the booking without incurring any penalty except for any amendment charges; or
_ accept the change of price.

The Client must notify Somewhere We Know of their election within 14 days of receipt of notice of the increase, or they shall have been deemed to have accepted the price change and have accepted liability for payment of the increase.

Not Included in the tour prices

The following charges are not included in the tour price:
Airfare to and from the start of your trip; airport or port taxes; passports; visas and vaccinations; tips to your Tour Leader, Local Host, Driver, Local Guides; gratuities on ferries and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted Somewhere We Know menu as presented at a hotel or restaurant or on-board your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant); airport transfers; optional excursions; porterage; and all other items of a personal nature.

Gratuities

Gratuities for your Tour Leader, Local Hosts, Local Guides, Tour Driver are not included in the tour price and are discretionary.

How to book a tour

To make a booking you can contact us in several ways; directly over the telephone, via our Website, through an approved Travel Agent or by using our booking form. The person making the booking (the “lead name”) must be 18 years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party.

To confirm a booking for a scheduled or private group tour and for a tailor-made trip, we require usually a deposit of 30% per person. Your booking is not confirmed and payment is not deemed made until the deposit is received by Somewhere We Know and you receive a confirmation email. Your reservation will be automatically canceled if deposit is not received by Somewhere We Know by the deposit due date. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Payment of the deposit indicates you have read and accepted these terms and conditions.

Upon receipt of payment of the deposit, we will send you the booking confirmation and voucher via email. Please review and verify your booking information thoroughly and contact Somewhere We Know immediately if your booking onfirmation appears to be incorrect or incomplete, as it may not be possible to make changes later. Somewhere We Know cannot accept responsibility if we are not notified of inaccuracies within 10 days of sending out the booking confirmation email. In the case of billing errors, Somewhere We Know reserves the right to re-invoice you with correct pricing.

If you book online, any acknowledgement of your booking request we send to you in the meantime is not a confirmation of your booking. Before your booking is confirmed and a contract comes into force, we reserve the right to increase or decrease our tour prices. Somewhere We Know or our agents reserve the right to decline any booking and return the deposit to the Client, in their sole discretion.

When a booking has been made through our website, customers will receive confirmation and voucher via email. This document must be saved as evidence of purchase and be presented on the day of the tour. Somewhere We Know reserves the right to refuse service to any customer without a voucher.

We will communicate with you by e-mail. You must therefore check your e-mails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to be sent by post. References in these conditions to “send” and “in writing” or similar include communication by e-mail. You should contact us by e-mail if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment).

 

Final payment

Final payment for your booking must be received by Somewhere We Know or our authorized travel agent not later than 30 days before the start of your tour. If you are booking less than 29 days prior to departure, full payment will be required by the time of the booking. For certain tours, full payment must be received sooner. We will tell you at the time of booking when this is the case. If you don’t pay your balance by the due date, we reserve the right to treat your booking as cancelled and cancellation charges will apply. Any amount of money paid by you to an authorized travel agent for tours operated by us are held by the agent on our behalf.

Clients may pay by credit card (Live Pay and Easy Pay), Paypal or wire transfer. Payments made by credit card or wired to our accounts in Greece are charged in euro.

For wire transfer, you can deposit the amount in our Eurobank and Piraeus Bank accounts:

Bank: Eurobank Ergasias S.A.
Account no: 0026.0323.61.0200595378
IBAN: GR27 0260 3230 0006 1020 0595 378
Beneficiary: KOURAFA I&P&G OE
Swift/BIC: ERBKGRAA

Bank: Piraeus Bank
Account no: 5080-072588-187
IBAN: GR20 0172 0800 0050 8007 2588 187
Beneficiary: KOURAFA I&P&G OE
Swift/BIC: PIRBGRAA

Please do not forget to mention your booking reference number, in order to trace the payment! Payments made to our Greek bank accounts are in euro.

As a condition to valid confirmation of any booking with Somewhere We Know, the Client must provide all necessary information as requested by Somewhere We Know along with their final payment. If the Client fails to provide such information prior to 21 days before the departure of the booked tour, an Administrative Fee of 30€ per person will be charged to the Client, and Somewhere We Know reserves the right to treat such booking as cancelled and levy any cancellation fees, according to the cancellation policy. Information required from each Client will vary by tour and the requirements will be communicated to the Clients or to Somewhere We Know authorized agent, during the booking process.

If you change your booking

The client may choose to change any of the details of the booking or the tour date, after our confirmation has been issued. In this case, we will charge an amendment fee of 50€ per booking, only if necessary in order us to make the changes and we will try our best to make the changes requested, subject to availability. In addition to the administration fee we charge, any alteration, whether a change to an existing booking or a change to another tour or departure date, will also be subject to payment by you of any costs imposed by any of the suppliers providing the component parts of the tour. If the tour to which you transfer is more expensive than the one you originally booked, a further deposit will also be payable.

If you are unable to travel, in circumstances which we consider reasonable, you may transfer your booking to another person, approved by you, subject to the following:
_ You must notify us at least 30 days prior to departure
_ Your request is accompanied by all original travel documents which you have received and the full name and address of the transferee
_ The transferee must fulfill any conditions that apply to the booking
_ Payment by you of an administrative charge of 50€ per person plus payment of all costs charged or imposed to us by any of the suppliers providing the component parts of the tour.
_ If you are unable to transfer your booking to another person, we will only retain the initial deposit and try our best to avoid any further cancellation fees. However, if any of our suppliers imposes cancellation fees, these are payable by you.

If you cancel your booking

You, or any member of your party, may cancel your tour at any time providing that the cancellation is made by the lead name in writing. Notice of cancellation will be effective upon receipt of your written communication and acknowledgement by Somewhere We Know or its authorized agents. As we start to incur costs from the time the contract is confirmed, cancellation fees will apply as shown below. The date of the cancellation notice is the date said notice is received by the Company. When canceling any booking you will be notified via email or telephone of the total cancellation fees.

1. Short Tours
_ For full day and half-day tours, a refund will be made up to 48 hours prior to tour departure date. For a cancellation within 2 calendar days before the tour begins you will be charged a 100% cancellation fee (no refund).

2. Multiday tours
_ For a cancellation more than 30 calendar days before the tour begins: You will be charged a 10% cancellation fee.
_ For a cancellation between 29 to 21 calendar days before the tour begins: You will be charged a 40% cancellation fee.
_ For a cancellation between 20 to 8 calendar days before  the tour begins: You will be charged a 60% cancellation fee
_ For a cancellation between 7 calendar days to the day of the tour or after: You will be charged a 100% cancellation fee (no refund)

 

If we change your booking

The Company will make all reasonable efforts to ensure that Client’s tour proceeds as planned and represented. However, the Company reserves the right to make changes in the schedule or itinerary of a tour without incurring any refund obligations as a result of unexpected occurrences. Changes in tour services, including but not limited to hotels, itineraries, bicycle/hiking/sailing/rafting routes, modes of transport, or end destinations, may be altered at the Company’s discretion, and this is particularly so when said changes are due to the weather, Acts of God, labor strikes or other external forces outside the Company’s control that may affect the tour’s schedule.

Most changes are minor. Occasionally, we have to make a significant change. If a significant change has to be made, we will inform you as soon as reasonably possible, if there is time before departure and you have the following options:
_ Accept the changed arrangements (at an additional cost, if applicable)
_ Purchase another available tour from us (paying or receiving a refund in respect of any difference in price) or
_ Cancel the tour with a full refund of all amount of money paid to us.

We regret we cannot meet any visa, vaccination or similar costs in the event of any change or cancellation by us. Similarly, as you are advised only to book fully flexible connecting transport and other arrangements (such as pre or post tour accommodation) which can be cancelled or changed without charge, we cannot pay any cancellation, amendment or other charges you may incur in relation to any arrangements which you have to change or cancel as a result of any change to your tour.

Very rarely, we may be forced by “force majeure” to change or terminate your tour after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

The Client acknowledges that foreign travel requires a degree of flexibility and that unexpected changes may arise due to local circumstances. The Company urges Clients to procure travel insurance to cover such unforeseen events.

If we cancel your booking

Somewhere We Know reserves the right to cancel the Client’s tour, however, the Company will normally not do so unless forced to do so by virtue of unforeseen circumstances such as flight cancellations, civil or political unrest or ‘force majeure’ beyond company’s control or on group tours where minimum numbers have not been reached or if you fail to proceed with full payment of your booked tour.

Circumstances amounting to “force majeure” include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, and all similar events. If we cancel the tour due to “force majeure”, we regret we cannot accept liability or pay any compensation for expenses incurred by participants in preparation for a trip such as nonrefundable air tickets, equipment, etc. The Company urges Clients to procure travel insurance to cover such unforeseen events.

Our scheduled and private group tours require a minimum number of participants to enable us to operate them. If any tour does not have the minimum number of participants required to make it commercially viable, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason not less than 21 days before the start of your tour and you have the choice to:
_ Pay an increased price to be determined at that time based on the number of booked participants and proceed with the tour as scheduled, or
_ Transfer to another tour that is running that season or within a year, or
_ Receive a full refund

If you fail to comply with the payment terms and conditions, we reserve the right to cancel the tour. If so, no compensation will be payable by Somewhere We Know and the above options will not be available.

Punctuality

Customers should adhere to the schedule of the tour. If a customer does not arrive on time, Somewhere We Know will consider this a no-show and no refund will be provided. It is recommended that you plan to arrive at least 10 minutes prior to the start of the tour.

If you have a complaint

If you have a complaint about any of your tour arrangements, you must tell both the relevant supplier and our representative/tour leader at the time. It is only if we and the supplier know about problems that there will be the opportunity to put things right. If you don’t complain on the spot this may affect your ability to claim compensation. If your complaint cannot be resolved on tour you should notify us in writing within 30 days of the end of your tour. We can usually sort out any complaints you may have.

Travel Insurance

We strongly recommend that you have personal travel insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate and appropriate cover including medical emergency repatriation. If you make your own arrangements, you should ensure that there are no exclusion clauses limiting or excluding protection for the type of activities included in your tour. You must ensure that all travel insurance purchased meets your particular requirements and you should arrange supplementary insurance if need be.

It is strongly recommended and encouraged that Clients also extend their coverage to include all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. Somewhere We Know shall have no liability for loss, theft of or damage to baggage or personal effects of Clients while participating in a tour. Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible at all times for their own effects and belongings. Somewhere We Know cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by Somewhere We Know such as hotels, vessels, vehicles, or any other mode of transportation.

You are required to carry proof of insurance with you and produce it if reasonably requested by company employees or suppliers.

Although highly recommended, the Client is not obligated to purchase travel insurance in order to travel with the Company, with the exception of family tours, in which case travel insurance is mandated for all members under 18 years old. However, the Client shall not be entitled to any reimbursements from the Company for any interruptions, delays, cancellations, medical emergencies or other problems arising out of or related to travel and the tour. The Company assumes no responsibility or liability for any loss or damage of personal effects or for any injury or loss during the duration of the tour.

Passports, visas and vaccinations

Whilst we are able to provide basic advice to clients regarding passports and visa requirements, you are responsible for arranging, and must have, a valid, acceptable passport and any visas and vaccination certificates required for your entire journey and tour. Any information we give about these matters or related items (climate, clothing, baggage, personal gear etc) is given in good faith but without responsibility on our part. We regret we cannot accept any liability if you are refused entry onto any transport due to failure on your part to carry all required documentation. If your failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Before booking your trip, we recommend you to visit the website of the Hellenic Ministry of Foreign Affairs for updated information on visa requirements.

Safety

Please be aware that during your participation in tours operated by Somewhere We Know, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by coach, boat, yacht or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities.

Somewhere We Know will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Somewhere We Know will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a tour and/or optional excursions you agree that you will hold Somewhere We Know harmless regarding any provision of medical care or the adequacy of any care rendered. Somewhere We Know is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Somewhere We Know harmless for such.

Medical Requirements

Good physical and mental health are essential for the enjoyment of these experiential tours. All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure/website. Good physical condition is recommended as preparation for all trips, especially those involving hiking. By forwarding the deposit and signed Booking confirmation Form, the passenger certifies that he/she does not have any physical or other condition of disability that would create a hazard for him/ herself or other passengers nor do his/her travel companions. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, heat, cold, other natural phenomenon, or particular foods, notifies Somewhere We Know and the trip leaders, in writing in advance of travel.

Somewhere We Know assumes no liability for medical care. Participants may be required to furnish a doctor’s statement of good health. The judgment of Somewhere We Know, or the local operator or guide, shall make the ultimate determination of an individual trip participant’s fitness to embark upon, or to continue a trip. You must also promptly advise us if any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person develops after your booking has been confirmed. Once a trip has been confirmed, medical circumstances will not be considered as exceptions to our cancellation policy, unless they have been developed after your booking. All participants must be covered by a current medical insurance policy applicable for overseas travel for the duration of their trip. Proof of coverage may be required. The Company reserves the right at any time to require the Client to produce a doctor’s certificate certifying that the Client is fit to participate in the tour.

Travelers who need special assistance

You must report any disability requiring special attention while on tour to Somewhere We Know at the time the reservation is made. Somewhere We Know will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by hotels, restaurants, or other independent suppliers. Somewhere We Know cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches, ships and other vehicles, or other personal needs. Somewhere We Know strongly recommends a qualified and physically able companion must accompany travelers who need such assistance.

Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking, sometimes on unpaved or cobblestone streets. Somewhere We Know is not responsible for any missed activities due to a participant’s inability to participate with the group. Most transportation services, including the touring motorcoaches and ships, are not equipped with wheelchair ramps. With prior permission and waivers, we will attempt to accommodate your wheel chairs, depending on the suitability of the itinerary.

Young Travelers

Travelers who are under 18 years old on the departure date must be accompanied by an adult throughout the trip. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations.

For children 1-3 years old, who don’t need an extra seat in the coach, the tours are free of charge. For children 4-12 years old there is a discount of 50% on the price of the tours.

Smoking

Smoking is not allowed on transportation that is exclusively provided by Somewhere We Know. Many hotels have also imposed a 100% non-smoking policy. As a standard rule, Somewhere We Know books non-smoking hotel rooms. If you require a smoking room a request may be submitted, but we cannot guarantee availability.

Hotels, Accommodations & Transportation

If a change becomes necessary for any reason, including alternate hotel or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or higher quality, when available, to those shown.

Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couples. Please note that check-in times vary and Somewhere We Know cannot control or guarantee check-in times. Itinerary timings are approximate and may be subject to change.

Baggage Allowance

Baggage allowance on tour is one suitcase not exceeding 20kg (44lb) in weight. A small amount of hand luggage is permissible. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation. Remember, porters are not available, so don’t over load yourself. Please be prepared to carry your own suitcase on/off buses. We regret that we are unable to accept a second suitcase or any luggage exceeding these limits.

No responsibility is accepted by Somewhere We Know for loss of or damage to baggage or any of the traveler’s belongings throughout the duration of the vacation. Baggage insurance is recommended.

Photographs or Pictures

Photographs or pictures appearing on this web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change.

Tour participation and client responsibility

You agree to accept the authority and decisions of our employees, Tour Leaders and agents whilst on tour with us. If in the opinion of any such person(s) or any other person in a position of authority, your health, level of fitness or conduct at any time before or during a tour is endangering or appears likely to endanger your health or wellbeing or any third party (including any other clients of the Company) or the safe, comfortable or happy progress of the tour, you may be excluded from all or part of the tour without refund or recompense.

Where you are excluded, we will have no further responsibility towards you (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion. In the case of ill health, we may make such arrangements we see fit and recover the costs thereof from you. If you commit an illegal act (including, for example, causing any damage) you may be excluded from the tour and we shall cease to have responsibility to/for you as above. No refund will be given for any unused services.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

Our Responsibility for your tour

For each tour, Somewhere We Know will use local suppliers, including hotels, restaurants, means of transport etc, as shown in the specific tour itinerary. The Client agrees that the obligation of the Company to the Client is to select competent, independent sub-contractors to provide reasonable services related to the Tour and to exercise reasonable care in selecting such suppliers and that the Company cannot be held accountable or liable for third parties conduct. Although the Company represents that it contracts with reliable, professional and responsible third parties, in the event such third parties cause injury, damage, loss, delay or irregularity, the Company cannot accept responsibility or liability for third party actions.

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract. Any optional excursions or activities booked during your holiday do not form part of our contract as these are all arranged for you directly by the suppliers concerned. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of Greece – will be used as the basis for deciding whether the services in question had been properly provided.

Our responsibility does not start until you meet the group at the designated start point of the tour; usually the airport in the city at the start of the trip or a designated meeting point. We are not responsible for any additional expenses incurred by you in getting to the meeting point, unless differently agreed.

Optional extras

Optional Extras (which for the purposes of this section mean any activity, transportation, meal, or any other product or service not expressly included in the tour description or itinerary, or in the price of the tour) do not form part of the tour and our contract. Client agrees that any assistance given by Somewhere We Know Tour Leaders or other Somewhere We Know representative in arranging, selecting, or booking, any Optional Extras is purely at the request of the Client, and Somewhere We Know makes no warranties regarding such information and expressly disclaims any liability whatsoever arising from any Optional Extras or participation thereon by any Client, or any information provided by any Somewhere We Know representative or Tour Leader regarding any Optional Extras. Accordingly, the Client hereby releases Somewhere We Know from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to Optional Extras.

Trip Notes

If we issue detailed trip notes for your booking these trip notes and all the information contained therein will be deemed to be part of the contract. Trip notes available from our website or by post, contain up-to-date definitive information about the itinerary and travel arrangements. Should there be a discrepancy between the information in the brochure or website and the trip notes, the information in the trip notes supersedes that in the brochure or on the website and will be considered the most up-to-date and accurate.

Special requests

We will consider special requests such as vegetarian meals, high or low floor preferences in accommodation, when you book. We will tell you whether there is a charge for the request. We can only guarantee requests for which there is a charge, or those that are confirmed in writing.

Privacy policy

Somewhere We Know Privacy Policy sets out what information we collect, how we collect it, and what we do with it, and forms an integral part of our agreement with you.

Operable Law

This Booking Agreement and all actions arising out of and related to Client’s tour are governed by the laws of the nation of Greece.
No employee, agent, servant or representative of the Company has authority to alter the conditions set forth in this Booking Agreement. Only the Company’s manager has the right to update and/or alter these terms at anytime, and shall post the amended terms on Somewhere We Know Website (www.somewhereweknow.com). Any such amendment shall take effect 10 days following their posting to the Website.

The latest terms, as amended, may be accessed any time on Somewhere We Know website or will be sent to Client upon their written request to the Company. Clients shall be deemed to have accepted any amendments to these terms on the date that is 10 days after their posting on Somewhere We Know website. The Company recommends that all Clients refer to the terms prior to their travel to familiarize themselves with the most up-to-date version hereof.